1. Who we are

This website is operated by MillK Media.

For the purposes of UK data protection law, MillK Media is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at info@millkmedia.co.uk.

2. Information we collect

We may collect information that you provide directly to us, for example when you:

  • Complete a contact or enquiry form.

  • Subscribe to communications or newsletters.

  • Create or manage an account.

  • Contact us by email.

  • Provide information when requesting a service.

Depending on how you use the website, this information may include your name, email address, telephone number, organisation, and any other information you choose to provide.

We may also automatically collect limited technical information when you visit the website, such as your IP address, browser type, device information, pages visited, and information about how you interact with the website.

3. How we use your information

We use personal information only where we have a lawful basis to do so.

We may use your information to:

  • Respond to enquiries and requests.

  • Provide products or services you have requested.

  • Communicate with you about your account or our services.

  • Improve the website and user experience.

  • Understand how visitors use our website.

  • Maintain the security and integrity of our website.

  • Comply with legal and regulatory obligations.

Where required, we will ask for your consent before using your information for particular purposes, such as sending certain types of marketing communications or placing non-essential cookies on your device.

4. Legal basis for processing

Under UK data protection law, we rely on one or more of the following lawful bases for processing personal information:

Consent
Where you have given us permission to process your information for a specific purpose.

Contract
Where processing is necessary to enter into or perform a contract with you.

Legal obligation
Where we are required to process information to comply with a legal obligation.

Legitimate interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

5. Cookies

This website may use cookies and similar technologies to provide essential functionality, remember your preferences, understand website usage, and improve our services.

Some cookies are necessary for the website to function and cannot be switched off through our cookie controls. Other cookies, such as analytics or marketing cookies, may only be used where you have provided the appropriate consent.

You can manage cookies through your browser settings and, where available, our cookie preferences tool.

6. Sharing your information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website or provide our services. These providers may include hosting providers, analytics platforms, email delivery services, payment providers, and technical support providers.

Where we use third parties to process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

We may also disclose information where required by law, court order, or a regulatory authority.

7. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable data protection legislation.

8. How long we keep your information

We retain personal information only for as long as necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, or reporting requirements.

The appropriate retention period will depend on the type of information and the reason it was collected.

When information is no longer required, we will securely delete or anonymise it where appropriate.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information. These may include the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your personal information.

  • Ask us to restrict how we process your information.

  • Object to certain types of processing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on consent as our lawful basis.

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the details provided below.

11. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, or security of those websites. We recommend that you review the privacy policy of any third-party website you visit.

12. Children's privacy

This website is not specifically directed at children, and we do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the date shown at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:

MillK at JAR,
29a Liverpool Rd,
Manchester M3 4NQ

info@millkmedia.co.uk
07958 567237

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe that we have not handled your personal information appropriately.